Experienced enterprise customer success manager with expertise spanning the marketing, sales, and legal technology industries with a focus on SaaS applications.
Level Up
Sep 4, 2025
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15 min read
How to build meaningful relationships with executives that drive results throughout the customer lifecycle
Podcast Episodes
Jul 2, 2025
12 min read
Episode 6: Hard-earned lessons from years in the trenches that every CSM should know from day one
Leaning Into AI
May 29, 2025
7 min read
Practical prompts and strategies to automate administrative tasks and reclaim hours for strategic account work.
Apr 14, 2025
4 min read
Episode 5: Practical tactics for CSMs to navigate digital and scaled programs without losing the human touch
Mar 31, 2025
3 min read
Episode 4: Johnny Rabe joins CSin15 to share the most tactical episode yet on building forecasting consistency, trust, and accuracy.
Mar 17, 2025
5 min read
Episode 3: Identifying risk, developing a plan, and driving towards renewal
Feb 21, 2025
Episode 2: Strategies for effectively prioritizing your book of business
Templates
+1
Feb 7, 2025
Templates to send to an executive before and after executive business reviews to keep them engaged.
Feb 5, 2025
Episode 1: Making business reviews better
