Experienced enterprise customer success manager with expertise spanning the marketing, sales, and legal technology industries with a focus on SaaS applications.
Episode 6: Hard-earned lessons from years in the trenches that every CSM should know from day one
Practical prompts and strategies to automate administrative tasks and reclaim hours for strategic account work.
Episode 5: Practical tactics for CSMs to navigate digital and scaled programs without losing the human touch
Episode 4: Johnny Rabe joins CSin15 to share the most tactical episode yet on building forecasting consistency, trust, and accuracy.
Episode 3: Identifying risk, developing a plan, and driving towards renewal
Episode 2: Strategies for effectively prioritizing your book of business
Templates to send to an executive before and after executive business reviews to keep them engaged.
Episode 1: Making business reviews better
