Level Up
Mini-series equipping CSMs with essential growth skills and proven frameworks, empowering them to advance their careers and become exceptional customer success leaders.
Podcast Episodes
Full episodes of the CSin15 Podcast feature your co-hosts and notable guests.
Leaning Into AI
Mini-series showing CSMs how to automate routine tasks with peer-tested AI prompts, freeing time for strategic, human-centered work.
Experienced enterprise customer success manager with expertise spanning the marketing, sales, and legal technology industries with a focus on SaaS applications.
Dec 11, 2025
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7 min read
Episode 7: Real-world advice for navigating the CS job market in 2025
Foundations of CS
Oct 3, 2025
6 min read
Turn your biggest internal challenge into your competitive advantage
Sep 4, 2025
15 min read
How to build meaningful relationships with executives that drive results throughout the customer lifecycle
Jul 2, 2025
12 min read
Episode 6: Hard-earned lessons from years in the trenches that every CSM should know from day one
May 29, 2025
Practical prompts and strategies to automate administrative tasks and reclaim hours for strategic account work.
Apr 14, 2025
4 min read
Episode 5: Practical tactics for CSMs to navigate digital and scaled programs without losing the human touch
Mar 31, 2025
3 min read
Episode 4: Johnny Rabe joins CSin15 to share the most tactical episode yet on building forecasting consistency, trust, and accuracy.
Mar 17, 2025
5 min read
Episode 3: Identifying risk, developing a plan, and driving towards renewal
Feb 21, 2025
Episode 2: Strategies for effectively prioritizing your book of business
Templates
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Feb 7, 2025
Templates to send to an executive before and after executive business reviews to keep them engaged.
Feb 5, 2025
Episode 1: Making business reviews better
