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Podcast Episodes

Full episodes of the CSin15 Podcast

Podcast Episodes

What We Wish We Knew When Starting in Customer Success

Jul 2, 2025

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12 min read

What We Wish We Knew When Starting in Customer Success

Episode 6: Hard-earned lessons from years in the trenches that every CSM should know from day one

Jason Plummer
Chris Cardone
Jason Plummer, +1

Podcast Episodes

Scaling Success: How Digital Customer Success Really Works

Apr 14, 2025

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4 min read

Scaling Success: How Digital Customer Success Really Works

Episode 5: Practical tactics for CSMs to navigate digital and scaled programs without losing the human touch

Chris Cardone
Jason Plummer
Chris Cardone, +1

Podcast Episodes

Renewal Forecasting: How to Stay Aligned and Avoid Surprises

Mar 31, 2025

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3 min read

Renewal Forecasting: How to Stay Aligned and Avoid Surprises

Episode 4: Johnny Rabe joins CSin15 to share the most tactical episode yet on building forecasting consistency, trust, and accuracy.

Chris Cardone
Jason Plummer
Johnny Rabe
Chris Cardone, +2

Podcast Episodes

Engaging At-Risk Customers

Mar 17, 2025

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5 min read

Engaging At-Risk Customers

Episode 3: Identifying risk, developing a plan, and driving towards renewal

Chris Cardone
Jason Plummer
Chris Cardone, +1

Podcast Episodes

Managing Your Book of Business

Feb 21, 2025

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4 min read

Managing Your Book of Business

Episode 2: Strategies for effectively prioritizing your book of business

Jason Plummer
Chris Cardone
Jason Plummer, +1

Podcast Episodes

Business Reviews

Feb 5, 2025

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3 min read

Business Reviews

Episode 1: Making business reviews better

Chris Cardone
Jason Plummer
Chris Cardone, +1

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