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Foundations of CS

A guide to building a customer success org

Foundations of CS

Foundations of CS: Breaking the Sales vs. Customer Success Mentality

Oct 3, 2025

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6 min read

Foundations of CS: Breaking the Sales vs. Customer Success Mentality

Turn your biggest internal challenge into your competitive advantage

Chris Cardone
Chris Cardone

Foundations of CS

Foundations of CS: Building Your Capacity Model

Sep 10, 2025

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3 min read

Foundations of CS: Building Your Capacity Model

The difference between thriving CSMs and burned-out ones? A solid capacity model. Here's how to build one that actually works.

Jason Plummer
Jason Plummer

CSin15

Practical advice for Customer Success Managers from practitioners who have been in the seat.

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