CSin15

Practical advice for Customer Success Managers from practitioners who have been in the seat.

CSin15

Foundations of CS

Foundations of CS: Building Your Capacity Model

The difference between thriving CSMs and burned-out ones? A solid capacity model. Here's how to build one that actually works.

Sep 10, 2025

3 min read

Level Up

Level Up: Effectively Managing C-Level Engagements

How to build meaningful relationships with executives that drive results throughout the customer lifecycle

Sep 4, 2025

15 min read

Level Up

Level Up: Core Processes to Help Develop

Build these three organizational processes to demonstrate you're ready for the next level

Aug 26, 2025

7 min read

Podcast Episodes

What We Wish We Knew When Starting in Customer Success

Episode 6: Hard-earned lessons from years in the trenches that every CSM should know from day one

Jul 2, 2025

12 min read

CSin15 Co-Hosts

Meet the Customer Success Practitioners Behind CSin15

Chris CardoneExperienced enterprise customer success manager with expertise spanning the marketing, sales, and legal technology industries with a focus on SaaS applications.

Jason PlummerA CS veteran that has worked with SMB and Enterprise size customers with an emphasis on impactful, strategic engagements while also driving change within the org.