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Level Up

Mini-series equipping CSMs with essential growth skills and proven frameworks, empowering them to advance their careers and become exceptional customer success leaders.

Podcast Episodes

Full episodes of the CSin15 Podcast feature your co-hosts and notable guests.

Leaning Into AI

Mini-series showing CSMs how to automate routine tasks with peer-tested AI prompts, freeing time for strategic, human-centered work.

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Authors

Discover the voices behind the content, each sharing unique insights and expertise.
Oliver Buchannon
Chris Cardone

Experienced enterprise customer success manager with expertise spanning the marketing, sales, and legal technology industries with a focus on SaaS applications.

Oliver Buchannon
Jason Plummer

A CS veteran that has worked with SMB and Enterprise size customers with an emphasis on impactful, strategic engagements while also driving change within the org.

CSin15

Practical advice for Customer Success Managers from practitioners who have been in the seat.

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