What CSMs Really Want from Customer Success Leadership: 2025 Industry Survey

Help Shape the Future of Customer Success Leadership

We're conducting industry research to understand what Customer Success Managers truly want from their leadership and organizations. Your insights will contribute to a comprehensive report that will be shared with CS leaders across the industry to help them build better, more supportive environments for their teams.

What to Expect:

📋 21 questions covering leadership preferences, organizational culture, career development, and retention factors
⏱️ Estimated time: 9 minutes to complete
📊 Question types: Multiple choice, rating scales, and a few optional open-text responses
🎯 Topics covered: Leadership qualities, organizational structure, motivation factors, professional development, and your vision for ideal CS organizations

Your Voice Matters:

The results will be published as an industry report on CSin15.com and shared with Customer Success leaders to help them understand what drives CSM satisfaction, motivation, and retention. This is your opportunity to influence how CS organizations evolve.

Privacy & Confidentiality:

🔒 Complete anonymity: No personal identifying information is collected
🤐 Confidential responses: Individual answers will never be disclosed or attributed to specific participants
📈 Aggregate data only: All results will be reported in aggregate form with statistical summaries
🚪 Voluntary participation: You may exit the survey at any time
🤖 Open text responses: Will be summarized using AI analysis - your raw responses are never published
📝 Data use: Information collected will be used solely for this research report and industry insights

By proceeding with this survey, you consent to the use of your anonymous responses for research and publication purposes as described above.